[Resolved]  Snapdeal.com — Order ID: [protected] SPL Must Have Combo of Keyboard Stand & Casio Piano Keyboard Bag

Address:	Bangalore, Karnataka
Website:	Snapdeal

Its been 3 months now since i have raised a replacement because of incorrect bag Hi team,

My mails n calls never responded back for more than two months and my product is struck in the warehouse .
As you can see in the attachment that I was shown the bag as Casio and I have received the Yamaha bag n I have no problem with the stand, because I bought the Casio ctk 7300 IN keyboard from Snapdeal itself for which I was looking for suitable stand and bag .But I talked to customer care representative on the issue of misplaced bag they assured to the replacement will be processed once the receive the bag, even for that they insisted both the product has to be sent back in order to process though I had no issues with the stand .Also the asked me to send the product manually I sent and shared the courier details n the confirmation on receiving the product is given on 13th Feb 2017 but till now I have made around 30 calls n many mails, I am yet to receive any response and the product whereabout .
fewdays I was on a call with the representative monica and the representative is not sure why it was rejected and why the product is not sent back etc n I asked her to connect someone who have knowledge on this she said she will connect it after 20long mins of waiting it got disconnected such a poor response . Again I have logged the Same complaint via Snapdeal chat to avanti singh and again no response. and day before yesterday abhishek assured it will fixed in two days and nothing is done

worst experience ever, never regretted this much ever before on being associated with Snapdeal .been following up n tracking up to get the right product promised to be received instead the played a fraudulent n kept both the product n never returned back .it is biggest cheat ever played on a customer .I have talked to around 30 executives n dropped many mails n few online chats still never that 24hrs after call never came back. why is the system so unconnected that one cannot reach n explain what is the problem though the representative are clearly understanding what is the issue but the quality checker seems to be so ill in understanding. I have all the calls n other details clearly recorded n I don't find a response . I have lost my money, time of about more than 3 hours n time in manually sending product n now this fraudulent .

Please Help