[Resolved] Snapdeal.com — order id: [protected] (cosmic eldorado 1.0l 21 speed mtb bicycle matte gold - premium edition) | |||||
I had ordered “cosmic eldorado 1.0l 21 speed mtb bicycle mattgold-premium edition” on 14th december – 2017, with order id: [protected].. All of sudden on 19th december – 2017 i received sms from snapdeal that my product is been delivered, which in real is never delivered to me, so immediately tried to call several times on snapdeal helpline numbers but was never able to connect to them.. “i. E[protected] & [protected] “ so complained online (Complain reference no:[protected].. Also have mailed to help center about the status (Query reference number –[protected] from where i get auto generated reply that (We are pleased to work on your concern and will reply to you within the next 24 hours.) & (. We are eager to resolve your concerns and will contact you within a maximum of 48 hours. We'll either call you from[protected]* or email you regarding your request.) And today again … i. E. On 20th december - 2017 receive auto generated email saying that (We are already working on your query. We assure you that we will respond to you within next 6 business days from the time of complaint raised.) So that is 2 days + 6 more working days just to respond? Then howmuch more to solve? How tolerable is this? Hope to get my issue sorted out as quick as possible. Regards Was this information helpful? | |||||
Jan 21, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 21, 2017 Snapdeal.com Customer Care's response Dear Sagar Ladkat, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal | |||||
 2 Comments | |||||
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also posted my complaint here [protected]-c1813219
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I had the same experience - infact same product Cosmic Eldorado and the courier was FedEx. Order date was Nov 22. They showed as delivered when I didn't get it.
I have neither got the product, nor refund after nearly one month. Snapdeal is very unprofessional, not at all customer friendly- infact I think it's a fraud company.
I have complained on https://www.complaintboard.in. The complaint will be posted after approval. i will share the link with you.
Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.
Regards,
Team Snapdeal