[Resolved]  Snapdeal.com — order id [protected]

Please be informed that I have received the items today[protected] but while inserting the Cartridges in the printer getting the erroneous message that
“The products inserted are not HP Genuine product” and the printer is not working. At the same time I had ordered the original HP cartridges.
Please advise what to do now?

Regards,
Parayil Abdu
Mob: [protected]

Sent from Abdu's iPhone

On 03-Sep-2019, at 12:27, Snapdeal wrote:


Hi Parayil,
It's cool to be on time. It's cooler to be early!

You were eagerly awaiting this package and we were committed to delivering it at the earliest. We are super happy to have delivered it before the promised delivery dates.

We hope that you like your purchase and are already using it. In case you wish to return it, don't worry! Our Easy Returns Policy offers quick returns and replacements.

Please note that we will be able to accept your return / replacement request only once we receive your item with all original packing, invoice, MRP sticker and tags. Your item should be unused and unsoiled and additional accessories (eg. Belts, buckles, etc.) should be included in the package.
Order ID: [protected] Placed on: Mon, 19 Aug, 2019
Item(s) Delivered

1. `HP 951XL CYAN INK CARTRIDGE ORIGNAL
Delivery Charges Free
Total Amount Rs 7497

2. HP 951XL MAGENTA ORIGNAL INK CARTRIDGE
Delivery Charges Free
Total Amount Rs 7497

3. HP 951XL YELLOW ORIGNAL INK CARTRIDGE
Delivery Charges Free
Total Amount Rs 7497
Please share your awesome Snapdeal experience

RETURN / REPLACE
Return/Replace is eligible till Tue, 10 Sep 2019

We look forward to seeing you again soon.
Team Snapdeal
Check out our Easy Returns Policy | Browse top FAQs, please go to HELP | Support a cause via SD Sunshine
Please note: Do not respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.