[Resolved] Snapdeal.com — panasonic pt-ls26eas1 lcd business projector (1920 x 1080)

vatsa2018

from Tarikere, Karnataka

Address:

Sambhal, Uttar Pradesh, 581401

I bought a panasonic projector on snapdeal, everywhere it says projector with a 1920x1080 resolution which is hd, but when i received the order and checked the projector it has the highest resolution on 800x600 which is vga.
Then i called panasonic service to configure the display in 1920x1080, but they said this model is not at all hd (1920x1080), the seller of this product is fooling customers with fake specifications.
Below is the link where it is listed,
https://www.snapdeal.com/product/panasonic-ptls26eas1-business-projector/[protected]#bcrumbSearch:projector

Now i don't have time to return the product & wait for a refund and buy a new one, also don't trust snapdeal anymore about their refund and fear that i might lose even the vga resolution projector if i returned it.

I tried to reach out snap deal support on their number, even after trying more than 2 hours on phone i could not connect to their employee, all the time it was asking me to press the options which were irrelevant.
I'm forced to use the low-resolution age-old projector.

+1 photos

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Jul 12, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Snapdeal.com Customer Care's response Hi,

Very sorry for the inconvenience. We've noted down the order ID. We'll get this checked & connect with you.

Thanks!
Team Snapdeal

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Comments

SriSubramaniyan

from Kodumudi, Tamil Nadu

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क्षत्रिय अंकित सिंह राठौर

from Unnao, Uttar Pradesh

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Sir ye bataiye ye massg company se kiya gya ya frgi h

Snapdeal.com Customer Care's response, Jun 13, 2018

Verified Support

Dear Ankit,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal

Developeeakhil

from Jodhpur, Rajasthan

I ordered a charger from snapdeal, it is faulty product, it not working, i requested to return the product, but snapdeal team not accepted my return without reason, i ask reason many time, but i not received any response.. order id: [protected]

Snapdeal.com Customer Care's response, Jun 13, 2018

Verified Support

Dear Akhil,

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal

cona

from Umarkhed, Maharashtra

I have purchased 2 kurtas from snapdeal and I returned it via India post but I did not receive refund and when I emailed them they are asking for receipt of courier as I send by post I do not have receipt . and snapdeal do not have any customer care phone to contact even there is no way for telephonic conversation with them.

Snapdeal.com Customer Care's response, Jun 13, 2018

Verified Support

Hi Cona,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Rupali Arsud

from Pune, Maharashtra

I had requested return of faulty Latexo Polyester Bucket Spin Magic Mop bought at Snapdeal. Its handle swivel is rigid/stiff. 2-3 times I have followed up but each time I received a pickup intimation b no one turned up.
Ordering on snapdeal is a real headache and unique example of time pass.

Snapdeal.com Customer Care's response, Aug 3, 2018

Verified Support

Hi Rupali!

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal