[Resolved]  Snapdeal.com — Pathetic Service by Snapdeal

Address:

Gurgaon, Haryana

My Order number was [protected]. I have experienced the worst service with Snapdeal. I ordered a AO Smith water heater worth Rs. 8970 on 12th Nov’ 14. Its clearly mentioned on Snapdeal website that the product will be delivered within 3 days but I received the product in 8 days. After receiving the product, same day I called Snapdeal to get the product installed. Customer care representative told me to call AO Smith for installation. I called AO Smith customer care number and they clearly told me that Snapdeal is not the authorized seller so the free installation will not be provided. I again called Snapdeal Customer care and said the same thing to them. They raised the complaint number 12034265 and committed that someone will call me with in 48 hours. But I did not received any call. I again called Customer care, questioning why no one has called me yet. Representative told me that supervisor will call me within 4 working hours, again I did nit received any call. Once again I called Customer care, they gave me toll free number[protected], ask me to call this number to get the product installed. When I called this toll free number, they told me that its been a week that they are no more partners with Snapdeal. Again called Customer care, now they are saying they can not get this product installed. I need to contact some local vendor and get this installed. I would not suggest anyone to buy anything from Snapdeal. Its better to buy from retail vendor rather then getting discount of little money and suffering in this way. Retail vendor will deliver the product in time, install it and provides good service. There are many online vendors but good ones are really few. NEVER BUY FROM SNAPDEAL   