[Resolved]  Snapdeal.com — philips hd4419 table grill

Address:	Bangalore, Karnataka, 560005
Website:	Phillips product

Product name : philips hd4419 table grill
Iteam code: ma6087756
Order no: [protected]
Suborder no: [protected]
Invoice no. Sf073d/17-18/22
Invoice date: 03-apr-2017
Seller name: a cube enterpr
Amount : rs. 6247/-

This email is written with the sad and unforgettable mail for snapdeal i have ordered philips hd4419 table grill for rs 6247/- today i received the product and it was received by my wife and i was in office, my wife called and told the product what we ordered and not the same its just a iron box with the mesh on top from the office i called snapdeal customer i was asked to enter the registered mobile number, when i entered the mobile number i am getting message that the entered mobile number is not registered with snapdeal checked my profile in snapdeal i can see the registered mobile number is [protected], when i came home and check i was shocked to see the product, its just an metal unbranded box, i request you to please refund my paid amount an i will register this issue with customer care so that they can take action with snapdeal, the sealer of this product is a cube enterprises. Please find the attached photos of the product you have sent, and do the needful. And also please closely have a look of the box its very dirty and very old box manufacturing year of the product is 2016.
Today i received a call from snapdeal call came on 1:45 pm thursday 24/08/2017 from snapdeal agent spoke to me is dipesh neghwal, he gave a big shock to me stating me that "the item does not meet our quality check guidelines as their is no bar-code sticker on the brand box," which is not aware to us, as you should know what happen and why the wrong product has delivered to me, as he told that no refund and no replacement will be done as per the snapdeal, will be return item, and i am not going to accept the wrong product what i have not ordered, i request you to replace or refund the amount what is paid to you. When i have sent the proof of photos what i have got the product to snapdeal then why cant snapdeal proof me that they have stick the bar-code on the brand box, as on the brand box the manufacturing date is 10/2016 and the condition of the box was so old and unclean,
One intresting point in this order is i have recieve 2 invoices with the product, first the product is purchase on 3rd april 2017 by name narresh he is the first buyer from telangana, i called him and asked did you purchase the phillips product he told yes but i got wrong product he return and then snapdeal called and told the their is no bar code on it due to that quality has return the same product with no refund or replace. And i am the second customer for this i purchased on 17th august 2017 and i got the same product what narresh has return to snapdeal, i also got the same answer what narresh got from snapdeal,
When i called shapdeal they have picked up and assured me that will replace or refund, today called back and told me we cant refund nor replace due to no barcode, the whole of cheating in in front of you, you have send the same product what the 1st buyer has rejected and did the same what you have dont to the 1st buyer,
My question is why i got 2 invoices first invoice on april and 2nd invoice is august see the differences that means snapdeal is openly cheating indian customer and playing with them.