[Resolved] Snapdeal.com — Phone received with brand seal tampered | |||||
I had received this phone with Nokia brand seal tampered, immediately after receiving the phone I placed a replacement request on Snapdeal. After a few hours, I recevied a phone call from one of the Snapdeal advisors and I discuused the tampered seal issue with him. After having the discussion, he scheduled the pick up for my phone and the phone got picked up next day. Now the status of my case is "Quality checked failed. Returned item will be sent back to you". This is something pathetic and unprofessional, I paid for a brand new phone then why should I accept a faulty or refurbished phone. I received the phone with brand seal tampered so even if the phone is working perfectly, I should not accept it. I deserve to get a brand new and well packed phone from Snapdeal. I have contacted Snapdeal regarding the same issue but my issue is still unresolved, every time I get in touch with their advisors, I get to hear "You will receive a call back from our QC team within 24 hours" but it's been 7 days, I haven't received any phone call yet from Snapdeal. I am the one who keeps calling Snapdeal like a fool and gets nothing out of it. Snapdeal Ticket ID: 31633697 All I am asking is for a replacement, that's all. Team Snapdeal is troubling me left, right and center for no reason. Was this information helpful? | |||||
Nov 16, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 15, 2016 Snapdeal.com Customer Care's response Dear gmail6699, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 02, 2016 Snapdeal.com Customer Care's response Dear gmail6699We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
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