[Resolved] Snapdeal.com — Price display on product info page and price while making payment different | |||||
Hi, I was trying to purchase Whirlpool Washing Machine Ultra UL72H on 14th January 2017. The product showed a price of Rs. 22, 599/- with No Cost EMI Option for 6 months. i tried making the payment using that option and the website didn't allow me. I raised a complaint on the same with Customer Care Executive Gurvinder at around 11 pm that evening. He assured me that it will be looked into and will receive a call by the next day between 9am-9pm. The next day i.e. 15th january, 2017 i tried placing an order in the morning and i got the same error. In the evening, the same day i called up customer care to check if the issue is resolved the executive replied in affirmative but the price got increased to Rs. 24, 789/-. I try to place an order at lower price when the system throws an error and when it enables me to place an order the price has increased. I am not sure why should i pay the increased price which stopped me from placing the order earlier. Is that they see a customer expressing the interest in the product and then increase the price to maximize the gain on it. Attaching the screenshots of the product info page on both days and the error message received from the website. Kindly help me the get the deal at the price which was shown on 14th January, 2017 Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jan 16, 2017 Snapdeal.com Customer Care's response Dear Felix Chettiar, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal | |||||
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