[Resolved]  Snapdeal.com — product

Website:snapdeal.com

I ordered a "sony mdr-ex110ap in ear earphones with mic (Black)" on 26th september 2017 and received the package through courier on 1st october 2017. Once i open up the red-colored courier packaging and the bubble covering, i found that the primary packaging of the product i. E. "sony earphones" carton box was lying open & there was no actual product inside it. I immediately notified to snapdeal about this the same day via email. They didn't reply to me till 1 week despite my repeated reminder emails.

After 10 days, on 10th of october 2017, three people from the courier company (I think it was "airway") came to my house for the "inspection", took pictures of the product and the package but said nothing.

On next day 11th of october 2017, i receive an email from snapdeal stating that they are "suspending my account" because "my transactions do not pass our internal checks".

What the hell? This is sheer fraud and cheating by snapdeal. First they took the money in advance and sent only the empty product package.

The amount of whole transaction was rs.1099/-

Details are as under:

Ishan agarwal

Order id: [protected] reference no: 44029051
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Nov 16, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2017
Snapdeal.com Customer Care's response
Dear V E S T A R A o,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Complaint comments 

Comments

Pls deliver the product on my new address ie on Shri datta krupa building 76 aundh gaon pune near rayat shikshan sanstha
Snapdeal.com Customer Care's response, Oct 17, 2017
Verified Support
Dear Prathamesh Ranawade,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal

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