[Resolved] Snapdeal.com — product delivered is not original | |
My family has been using davidoff's cool water perfume for years. My sister had ordered 2 100ml perfumes to gift me on my birthday and was disappointed to find duplicates delivered. The bottle color and shape was evidently different. I have attached a picture to explain just the color difference. The bottle evidently has the line to prove that it was reworked on. The odour is definitely not the original. We feel so cheated and lost confidence in snapdeal. We requested for a replacement mentioning the details and they collected the parcel but returned the same after a few days. Please intervene in this matter. We can not have such things happening to customers in our nation. India should be known for delivering good and original stuff.
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Jun 5, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Apr 18, 2019 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Verified Support May 03, 2019 Snapdeal.com Customer Care's response Dear Customer, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal Verified Support Jun 10, 2019 Snapdeal.com Customer Care's response Dear Customer, We value the importance of your concern. We’re working on the issue & shall update you on this. Thanks! Team Snapdeal Verified Support Jun 10, 2019 Snapdeal.com Customer Care's response Dear Customer, We value the importance of your concern. We’re working on the issue & shall update you on this. Thanks! Team Snapdeal | |
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
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Hope you are doing well.
So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.
Regards,
Team Snapdeal