[Resolved] Snapdeal.com — product delivered was not authentic. | |||
I bought the NOVA NKT 272 kettle(1.5L) from snapdeal and I was delivered NOVA NKT 2729(1.2L) I don't had problem with that until defects started to develop in the kettle that its steel started breaking from mouth. When I asked for warranty the snapdeal said that warranty is an issue of company and owner But the company said that the product is fake and is from grey market and their models don't start with NKT series. I tried several times and sent plenty of email but there was no reply instead they send the invoice. I am not be able to understand how can a renowned ecommerce site can do this. Was this information helpful? | |||
Mar 2, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 14, 2017 Snapdeal.com Customer Care's response Dear Priyank, Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you. Regards, Team Snapdeal Verified Support Dec 22, 2017 Snapdeal.com Customer Care's response Hi Priyank, Hope you are doing good. We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance. Thanks, Team Snapdeal Verified Support Jan 09, 2018 Snapdeal.com Customer Care's response Dear Priyank, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal Verified Support Jan 30, 2018 Snapdeal.com Customer Care's response Dear Priyank (Priyank_Chaturvedi), Hope you are doing well. Our team is working on your concern and would get in touch with you at the earliest. We request your cooperation in the interim. Regards, Team Snapdeal | |||
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