[Resolved]  Snapdeal.com — product delivered was not authentic.

Address:110009

I bought the NOVA NKT 272 kettle(1.5L) from snapdeal and I was delivered NOVA NKT 2729(1.2L) I don't had problem with that until defects started to develop in the kettle that its steel started breaking from mouth. When I asked for warranty the snapdeal said that warranty is an issue of company and owner But the company said that the product is fake and is from grey market and their models don't start with NKT series. I tried several times and sent plenty of email but there was no reply instead they send the invoice. I am not be able to understand how can a renowned ecommerce site can do this.
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Mar 2, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2017
Snapdeal.com Customer Care's response
Dear Priyank,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal
Dec 17, 2017
Updated by Priyank_Chaturvedi
Most of the details I have already provided.
some more details:
Cracks are developed on the edges of kettle in the same manner as they are developed in some low quality stainless steel products which became very sharp pointed edges and caused harm to one of my friend.

I made plenty of calls with my numbers [protected] & [protected]
First I was asked to contact company for the issue as they said after period of 30 days no solution can be provided for the defects which arise.
When I contacted the company several times first they refused to listen anything after seeing my model they said its not from NOVA its fake and they cant say anything about it they also told me they have informed all the e-commerce sites about it, and may be the various e-commerce are going to refund for it.

Then again I contacted the snapdeal via their chargeable numbers and each time after the long wait the whole same story gets repeated they said that the snapdeal has liability only up-till 30 days or so no matter the warranty has left or not. Then my calls were not received, I made it with different numbers.

I am really very very disappointed because my whole effort seems going in vain, a large time is spent in putting my whole problem in the hands of authorities.
Snapdeal was just like a family shop for me, I also came to know that TATA and snapdeal is going to have some deal
I thought there is connection of reliability and faith commen in between the companies.
I still believe that there is no fault of snapdeal but the seller because of whom this whole incident happened it is not possible for such a large firm to put check on such a large inventory.
But after this incident its very difficult for me to put faith on e-commerce

In the hope of prompt action against the seller
Priyank Chaturvedi
Order ID:[protected]

Verified Support
Dec 22, 2017
Snapdeal.com Customer Care's response
Hi Priyank,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal
Jan 02, 2018
Updated by Priyank_Chaturvedi
They denied for it

Verified Support
Jan 09, 2018
Snapdeal.com Customer Care's response
Dear Priyank,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Jan 11, 2018
Updated by Priyank_Chaturvedi
This is in response to your confirmation call for the proof that the product was declared fake by the company.
I have attached the conversation between me and the company's service center and sales department.

Jan 30, 2018
Updated by Priyank_Chaturvedi
I got the call from snapdeal after the post.
They have asked to get the proof now to whom I am required to contact please share the details.
Verified Support
Jan 30, 2018
Snapdeal.com Customer Care's response
Dear Priyank (Priyank_Chaturvedi),

Hope you are doing well.

Our team is working on your concern and would get in touch with you at the earliest. We request your cooperation in the interim.

Regards,
Team Snapdeal
Feb 16, 2018
Updated by Priyank_Chaturvedi
It's been more than two weeks so I need to wait more.
Feb 16, 2018
Updated by Priyank_Chaturvedi
On 11th January I have posted my proofs and still no reply
Mar 02, 2018
Updated by Priyank_Chaturvedi
My complaint is not yet resolved
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