[Resolved] Snapdeal.com — product exchange instead of hard drive of rs.3999/- I got a cheap grade sewing machine of rs.160/-

Singh juhi

from Delhi, Delhi

Address:	Kamrup, Assam, 781039
Website:	snapdeal.com

This is a incident of 31-01-18, In IIT Guwahati, Assam
My product BMP no[protected], DE no[protected]
Order id -WWI-hd-401
I am complaining that I have ordered a hard drive on amazon india on 24-01-18 of amount Rs.3999/- Today i got another product i.e a low grade sewing machine instead of hard disk worth 3999/- cod. When i unpacked the parcel it was from snapdeal with order id- WWI-hd-401 not from amazon. I was shocked to see this. If it will happen like this how we can trust any online shopping websites. Is there any way to return this order and get my money back. Please take action against this as soon as possible so that others may not suffer like me and to maintain the trust of online shopping websites.

I want to know how I can apply for refund and return.

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Mar 19, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2018

Snapdeal.com Customer Care's response Dear Juhi Singh,

Hope you are doing good.

Kindly share your correct Snapdeal order ID(11 digits) with us, so that we can assist you further.
Thank You for your cooperation.

Regards,
Team Snapdeal

Feb 04, 2018

Updated by Singh juhi I have not ordered any product from snap deal website so I don't have any snap deal id. Actually I have ordered a product of 3999/- from amazon but i don't know what happened that snap deal delivered product of same amount on my address and in confusion I received it, I thought that It is from amazon. I think snap deal had taken my details somehow and cheated me.

Verified Support

Feb 10, 2018

Snapdeal.com Customer Care's response Hi Juhi Singh,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

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Comments

mahipal vank

from Bardoli, Gujarat

I ordered a pair of shoes but received a cheap shoes and wrong product from what I delivered. When I tried to return it shows return request closed.

Order ID: [protected]

Snapdeal.com Customer Care's response, Feb 2, 2018

Verified Support

Dear customer (mahipal vank),

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at help@snapdeal.com

Regards,
Team Snapdeal

venkatn456@

from kurnool, Andhra Pradesh

I order shirt and by size problem i return item and till 6 days my money not return please help me my reorder no [protected]

please help me

Snapdeal.com Customer Care's response, Feb 2, 2018

Verified Support

Dear customer (venkatn456),

Hope you are doing well.

Our team is working on your concern and would get in touch with you at the earliest. We request your cooperation in the interim.

Regards,
Team Snapdeal

Sunit singh

from Jammu, Jammu and Kashmir

I buy sweet slim belt and mee me botle cover but those material not good so I return product to Korea .one year before my contact no is [protected] my name is Meenakshi. So plz give me my refund .

Snapdeal.com Customer Care's response, Feb 3, 2018

Verified Support

Dear Sunit Singh,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Feb 12, 2018

Verified Support

Hi Sunit singh,

Hope you are doing good.

We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal