[Resolved] Snapdeal.com — product not delivered | |||||
I bought a product (Nike flip flops) Order no[protected] & Ref no 52881908 from Snapdeal. On 23/12/18 I got a message from Snapdeal about the delivery boy details. The delivery boy Muralidhara has change the status of the product to delivered but I have not received the product. I called the delivery boy Muralidhara @ mob no [protected] on 23/12/18 and he said his bike is not working and he will deliver it on 24th dec., on 24th morning when I called him he said he will deliver it in the evening by 3-4pm but he didn't come and also he didn't picked the call now even after calling so many times. This is very dissapointing. I wrote so many mails to Snapdeal but didn't get any response. Still I have no idea where is my order? From last three days we are writing mails to Snapdeal about my order but didn't get any response. I called delivery since last three days still not able to contact him or any of the Snapdeal help support team. I request you to take urgent action on this issue. Thank you. Was this information helpful? | |||||
Jan 28, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Dec 27, 2018 Snapdeal.com Customer Care's response Dear Rupal, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal | |||||
 3 Comments | |||||
Comments
Damage my product
Snapdeal.com Customer Care's response, Dec 28, 2018
Verified Support
Dear Yamini,
If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter
Regards,
Team Snapdeal
If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter
Regards,
Team Snapdeal
My suborder ID [protected] not recive and not call me by courier feculty
Snapdeal.com Customer Care's response, Dec 28, 2018
Verified Support
Dear Kuldeep,
We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.
Regards,
Team Snapdeal
We completely understand that you wanted this order, but really sorry that we couldn't make it this time. Please treat this as one of the rare instances as we at Snapdeal strive for excellence and a hassle-free experience for our customers. Further, we've noted a feedback in this regard & we'll ensure such instances are not repeated in the future.
Regards,
Team Snapdeal
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+91 11 4637 1100 [Customer Care]
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We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.
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Team Snapdeal