Snapdeal.com — product not delivered yet

I placed order of maybellin with order is [protected]. I show the status of my product is reached at my city on 15th sept. I got the message that will delivered on 17th sept. But at end of the i got another message to rescheduled the order. So i did it on 18th sept between 9 am to 1pm. But courier person is not such a responsible to contact me and still i am not getting my order.
Very bad delivery from snapdeal.
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Dear Sir I got a message from snapdeal.
Dear Customer you are a luckey winner and you win a tata safari car amount is 128000 rs security deposit is 7500 rs. Kindly confirm this is ok or fake
Snapdeal.com Customer Care's response, Sep 25, 2018
Verified Support
Dear Davinder,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

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