Snapdeal.com — Product not received

Address:Mumbai City, Maharashtra, 400059
Website:snapdeal.com

Booked a mobile phone on the 14th july, was supposed to arrive by the 19th, its the 20th july today and the product has not arrived neither do i have any updates on it. My mobile number is +91 [protected].

When i call the customer care, they say your complaint will be investigated and they will get back to me but no one ever does.

The courier company gojavas is taking me for a ride as well.
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Dear Shabbir Lokhandwalla,
I am Sudin Sugathan.I also order a mobile in snapdeal on 12th of this month, but they didnt delivered my order.When I contacted with customer care they told me that they cant tell the exact thing happening there.I again contacted them for the same for continuous three days.

From the Customer Service Supervisor I receieved these information regarding the delivery and they are not going to solve my problem.They told me that,


4.1
There are various delivery models for delivery of purchased Product to the Buyer, as decided by the Seller. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on the Seller and not on the Buyer. Seller represent and warrant that the Products being delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Website and purchased by the Buyer and meet all descriptions and specifications as provided on the Website.
4.2
Buyer's shipping address, pin code will be verified with the database of Website before a Buyer proceed to pay for Buyer's purchase. In the event Buyer's order is not serviceable by logistic service providers or by Seller or the delivery address is not located in an area that is covered under the order confirmation form, Buyer may provide an alternate shipping address on which the Product can be delivered by the logistics service provider or by the Seller.
4.3
Please note that there is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Buyer and the Seller for purchase and sale of Product on or through the Website. However, the Product shall not be delivered to the Buyer unless the Buyer makes the payment of the purchase of Product.
4.4
Buyer shall be bound to take delivery of the Products purchased by the Buyer that are said to be in a deliverable state. Where Buyer neglects or refuses to accept the delivery of the Products ordered by the Buyer, the Buyer may be liable to the Seller for such non-acceptance and shall further be liable to Jasper Infotech for any loss of any fee or charges that Jasper Infotech and its third parties shall have earned from the Seller if such delivery or transaction should have been completed. Buyer acknowledges that such damages or loss to Jasper Infotech and its third parties are not consequential or indirect.
4.5
The title in the Products and other rights and interest in the Products shall directly pass on to the Buyer from Seller upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Buyer is deemed to have accepted the Products. The risk of loss shall pass on to the Buyer upon delivery of Product.


What is this Sir, What they are going to do?
There customer care supervisors and snapdael is not giving the courier partner adress, They are cheating the public, Please Sir, I need help from your Side.I am ready to do anything for this.Please cosider me as an Indian Citizen.
We are poor, But we also paying tax from our small salary.Please sir its a huge request from me Sir.
Dear Customer,

We apologise for the inconvenience caused. We would request you to share the tracking id with us so that we may get the issue addressed on priority.

Regards,
Team gojavas
Dear sudin sugathan,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
Dear Shabbir Lokhandwalla,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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