[Resolved]  Snapdeal.com — Product not received

Address:Chennai, Tamil Nadu

I've purchased HP laptop Rs.35, 175/- through snapdeal.com debit card on 8th April 2014. Order No: [protected] estimated delivery as per snapdeal is 12th April 2014, It was shipped through Delhivery courier tracking no: [protected], I tried n number to times to courier customer care no +[protected] always saying all representatives are busy. http://track.delhivery.com/p/[protected] Even I have raised several complaints to snapdeal.com complaint no:5995426 on 14th April 2014, No response from either snapdeal nor delhivery till now. I spoke to customer and requested to refund since product not delivered as per policy 100% refund eligible, Now I am hearing that money will be processed/refund only after snapdeal.com get the product. My concern here is no one dont know where the product is or even not providing the timelines when the issue will be resolved. I've read the rules once again as per trustpay policy (TrustPay guarantees refund of the money customer have paid for the product and gives customer full flexibility to cancel your order till the time product is dispatched, No questions asked. ). Now snapdeal.com customer support asking me to wait until they receive the product from courier guys? Its not my fault its snapdeals mistake to associated with delhivery courier services. I am expecting my money should be credited in 7 days from tomorrow. Thanks in advance. Regards, Sekhar
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Complaint marked as Resolved 
Thanks Consumer Complaints team, after approaching you with in a week I got my courier. Thanks a lot.
Snapdeal.com customer support has been notified about the posted complaint.
Apr 17, 2014
Updated by sekharmuni
Already I sent requested details to the above mentioned email id, let me know if any additional details required? I need update at the earliest.
For the frustration and the agony I am undergoing right now because of this issue, I demand you to pay additional amount for the time I am wasting and the money which is locked with Snap deal.
Complaint comments 

Comments

Consumer complaint is very good support against fraud resolution

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Dear navjeetkhokhar,

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

freebies not given

i have purchased karbon sparkle v android one phone through snapdeal.com order number [protected] on 7 th of october 2014 but they did not given freebies as shown in web site at the time of purchasing so please resolve it at the ealyiest

damage

order no is [protected] there are some product are damage

XOLO 2000L Back Cover

Humne Xolo 2000L ka Back Cover Mangwala tha aapne back stiker Parsel kar diya main paymet wapis magwana Chahta Hoon


Kirpya my payment should be returned as soon as possible

Thanks
Dear Mogli Jatt,

Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.

Regards,
Team Snapdeal
Dear Mogli Jatt,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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