[Resolved]  Snapdeal.com — product ordered online has not been delivered

Website:

snapdeal.com

Hello sir,

I had placed order for matrix opti. Care straight smooth hair deep conditioner 390 gm pack of 3 through online with snapdeal on 17th october 2018.
Billing amout was 748 rs.
Till now i have not received the product. I have enquired many time with vendor through customer contact service but they kept asking me to check with neighbours. I have enquired with security and also neighbours and this product is not yet delivered.
When i called the delivery boy he says product has been delivered to security. So we asked for signature to show, but he said signature was not taken. So with this how to make sure that the delivery boy has delivered it to the security.

So again i asked snapdeal to deliver the product as they were not able to give me the prorf of delievry. But now they have sent a fake signature of my name as a proof of delivery and this is not my signature in any way.

So i need a help to get the product delivered or refund my money.

Please help.

Order id: [protected]
Reference no: 50996823
Placed on: wed, 17 oct, 2018
Product name: matrix opti. Care straight smooth hair deep conditioner 390 gm pack of 3


Thanks
Anjukumar