[Resolved] Snapdeal.com — product received in tampered condition and replacement initiated not processed in 6 days from request

saravanana1982

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600017

I ([protected]@yahoo.com) had ordered (Order id: [protected]) for a new mobile phone moto e4 plus 32 gb rom 3gb ram on 24-jan 2019 and have received the product but refurbished one, with 3rd party tempered glass on screen, without company seal in box and without user manual and in tampered box, therefore i had requested for a replacement immediately online and was allotted a ticket number :54050992, but there is no pickup or response from snapdeal till now, kindly arrange for immediate replacement or refund. Really disappointed with the service of snapdeal.

Saravanan: [protected]

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Mar 31, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

Snapdeal.com Customer Care's response Hi Saravanana

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Feb 11, 2019

Updated by saravanana1982 No action have been taken still. how long will you take to complete a simple replacement order. Worst service ever.

Regards,
Pathetic customer,
Saravanan

Verified Support

Feb 15, 2019

Snapdeal.com Customer Care's response Hi saravanana1982,

Hope you are doing well.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Team Snapdeal

Feb 21, 2019

Updated by saravanana1982 Just eyewash reasons mentioned for a simple product replacement. What kind of process you have???. Even mail to co-founder and CEO of Snapdeal Mr.Kunal regarding this issue have not given any result. Expected Action not consolation.

Reagrds.
Furious customer
Saravanan.

Feb 28, 2019

Updated by saravanana1982 Nothing got replaced, you guys just sent me the same refurbished product once again. Phone received without company seal in box. Fraud snapdeal. just added some cheap headphone in the old tampered box when asked for replacement requested.

Verified Support

Feb 28, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.

So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience.

Regards,
Team Snapdeal

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Comments

saravanana1982

from Chennai, Tamil Nadu

Nothing got replaced, you guys just sent me the same refurbished product once again. Phone received without company seal in box. Fraud snapdeal. just added some cheap headphone in the old tampered box when asked for replacement requested.