[Resolved] Snapdeal.com — product returned yet snapdeal denied receiving the product n trying to cheat

Shikha Khanna23

from Mumbai, Maharashtra

Address:	600102
Website:	Snapdeal n Vulcan courier

I ordered from snapdeal on 24th august n received a wrong product. Hence placed a request for replacement. The product was successfully picked by vulcan courier company yet snapdeal has denied stating they haven't received the product.
It's been more than a week since i complained yet i'm not receiving any proper update from them.
The customer service executive are extremely rude.
Looks like they trying to cheat the customers saying they haven't received the product as vulcan s their affiliated courier service.

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Oct 19, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Snapdeal.com Customer Care's response Dear Shikha,

We regret the inconvenience caused. This is to inform you that we have taken a note of our concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal