[Resolved] Snapdeal.com — product was totally fake. disgusting

Akash6492

from Mumbai, Maharashtra

Address:	Ahmedabad, Gujarat, 382350
Website:	[email protected]

When i see samsung original charger on your snapdeal online app and i ordered it.

I order placed 20 july 2017. And payed by debit card (Sbi). So i it accept 22 july 2017 by gold sneapdeal offer.

When i unseal your product i noticed in my phone while charging was speak error is that "charge faster. Use original charger."

So i visited nearly samsung customer service center immediately and say it my issue. She said me it was a fake charger.!!!
I shocked at the time. I told him ma'm i received this charger by sneapdeal cash memo and she said please replace or return this item.

I immediately read your return policy and do return request. And i have phone call 23 july 2017 arround 11:00am and he say i will pick our parcel amd i agree.

But today i was no any phone call by your side. I try your each and every cutomer helpcare. But i will cant any answer by your side.

Other wise you may not able to answer please tell me. How i can solve my problem. And i said a strictly warning i was do the action aginst sneapdeal online shopping.

Please.

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Aug 28, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jul 24, 2017

Updated by Akash6492 Sorry i say snapdeal not (sneapdeal).

Verified Support

Jul 25, 2017

Snapdeal.com Customer Care's response Dear Akash6492,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Jul 25, 2017

Updated by Akash6492 But when u u arreng to pickup your product i have already 7day do the return request so plz i have only 14day to return and replace policy. So kindly pickuped your item.
Other wise u cant do tell me i will reach your place and return your item.

If you cant do i will not able to anykind of tragedy.

Verified Support

Jul 26, 2017

Snapdeal.com Customer Care's response Dear Akash6492,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Jul 28, 2017

Updated by Akash6492 Why are you extended you pickup date...
Kindly please pick up your parcel .and release my payment ...
And i warn you if you are cant pick up your parcel 30 july 2017 i will do strict action ...

I was talk with you politely it mean not i was mad ok...

Jul 29, 2017

Updated by Akash6492 Please mane majaboor na karo koi action leva maate pachal thi jo koi problem creat thay to ena maate hu javabdaar nathi...

Tame aa 3rd time tamari pickup date extand kari che.