[Resolved]  Snapdeal.com — products not received

Address:Kolkata, West Bengal, 700104
Website:snapdeal.com

Hi,
I have ordered multiple items (Order no. [protected]) from snapdeal on 2nd september, 2018 but received only one item. The other four items did not reach me yet. From the last 10days it us showing that my order is to be delivered and name of the poc. While i am trying to contact the delivery guy they are not receiving the phone and if they receive they are saying that they are on leave. Today it is showing that my order has been cancelled. I am not sure who cancelled my order without my consent. I request snapdeal team to deliver my order as soon as possible.

Regards,
Soumesh raha
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Oct 30, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Sep 25, 2018
Updated by Soumesh Raha
Please refer the attached images

Sep 25, 2018
Updated by Soumesh Raha
I have tried to communicate via email also as Snapdeal customer care cannot be reached by phone (which seems to be very funny). No reply from their side. I will wait for another few days and after that will file case in consumer court if needed.
Sep 25, 2018
Updated by Soumesh Raha
Hi,
I have got mail from SD stating that they are unable to contact me.It's my bad to hear that you guys are unable to reach me over phone. I have my latest cell number updated in Snapdeal. Still for your convenience please note down my cell no. It's [protected] . Looking forward for communication from your end.

Regards,
Soumesh Raha
[protected]
Verified Support
Sep 27, 2018
Snapdeal.com Customer Care's response
Hi Soumesh,

So sorry to disappoint you. I'll get this checked and have my team contact you right away.

Regards,
Team Snapdeal
Complaint comments 

Comments

Please refer the attached images

Hi,
I have got mail from SD stating that they are unable to contact me.It's my bad to hear that you guys are unable to reach me over phone. I have my latest cell number updated in Snapdeal. Still for your convenience please note down my cell no. It's [protected] . Looking forward for communication from your end.

Regards,
Soumesh Raha
[protected]

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