[Resolved]  Snapdeal.com — Protein supplement received with open seal. snapdeal neither replacing nor taking it back

Address:	New Delhi, Delhi, 110041
Website:	Snapdeal

I ordered for a 200 gm pack of nutrilite amway all plant protein powder on snapdeal. It was delivered on 11th aug 2016 in the afternoon. When i opened it on reaching home, i was surprised to find that the container seal was completely open. I personally opened the outer carton and packing which was intact but inside seal was broken. The website did not allow to return / refund the product stating that as per the policy, it is not allowed. On reaching customer care some how, i managed to get the return request no. 27774748 and was promised action in 24 hours. However, to my surprise, on 16th aug, i was told that the product can neither be replaced nor be returned as per the policy. I was also not allowed to approach anybody senior who can speak about it with authority. As on today, i have to consume the product or throw it out. It is risky to receive the food product in open seal condition and consume. Who will be responsible if there is any adverse impact on my health because of probable adultration?? No response to this question from customer care except that as per the policy, they can not accept the replacement or refund request.