[Resolved]  Snapdeal.com — puma flip flop not picked up after raising return request on the 16 july 19

Address:New delhi, 635109

Snapdeal order id [protected] has not been picked up by your courier service even after placing the return request on 16 july. Ecom reverse pickup order number : [protected] of snapdeal, ecom express, also be noted after several attempt of contacting you on your customer care # [protected] it prompt that the same has been picked up.

Returning the product unused with original packing as it is a copied product and of inferior quality of the brand puma and the seller of product vikas enterprise is selling his goods on your platform with the intention of cheating the customers. Snap deal team even after repeated reminders and a lot of follow up the puma slide have not been picked up. Your courier partner ecom express is playing dirty and they are not responding to the number of the rider being provided by them. If the shoes are not picked up within 1-2 days i shall be compelled to take this issue to the consumer grievance cell and costs and consequences will have to be borne by snapdeal. Enough of this game by snapdeal. I will even go into print and media to expose the dirty shipments you make to clients and then trouble them for refund. Shamefully the guys don't have any regrets just keep sending mails which have no meaning. You have time until friday 26 july to get the shoes picked up and refund me the amount failing which i shall approach the grievance cell.
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Jul 24, 2019
Complaint marked as Resolved 
Item picked up
Snapdeal.com customer support has been notified about the posted complaint.
Jul 24, 2019
Updated by Sunny Paul2084
Item picked up by Ecom Express but not updated on Snapdeal Website
Verified Support
Jul 24, 2019
Snapdeal.com Customer Care's response
Hi Sunny,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Verified Support
Jul 26, 2019
Snapdeal.com Customer Care's response
Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks!
Team Snapdeal
Verified Support
Jul 26, 2019
Snapdeal.com Customer Care's response
Dear Customer,

We are in coordination with our team and we'll keep you posted. Apologies as it's taking longer than usual.

Thanks!
Team Snapdeal
Complaint comments 

Comments

I buy a Titan watch from Snapdeal. About 458 rupees, under heavy discount. But the product I found that is so poor quality. Snapdeal is not a good company for online shopping. They don't have any quality check team. Shame on that's kind of fraud. Please refund me. And take your fake watch back.
Snapdeal.com Customer Care's response, Jul 25, 2019
Verified Support
Dear Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal
Sir, today i got scratch card and coupan code saying u won 11lakh of rupees...i have voice record of same no printed on scratch card.
Snapdeal.com Customer Care's response, Jul 25, 2019
Verified Support
Dear Pankaj,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Thanks!
Team Snapdeal

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