[Resolved]  Snapdeal.com — Received a different product " Apple IPHONE 6S PLUS, 64 GB instead of Gionee Marathon M5 Plus, 64GB

Address:	New Delhi, Delhi, 400037
Website:	www.snapdeal.com

Respected Sir/Madam,
I am writing in to inform you that my return pickup request was registered on 17th Jan, 2017 since I received wrong item Apple IPhone 6S Plus, 64GB instead of Gionee Marathon M5 Plus, 64 GB.
But till today 19.01.2017, there is no revert, no reply, no call and no update at all from Snapdeal and its team.
In fact, each and every time, they just ask to wait longer and longer.
I have been mentally tortured by the Snapdeal without any fault and reason.
I am waiting still for the pickup to be done through Snapdeal but I don't know whether they will do or not because till date, they have always failed in fulfilling their commitments regarding revert, reply, call, email and SMS.
I have been sending them many mails but not a single response is found from their end.
I also talked to the Senior Supervisor Mr.Laxmikant on Jan 18, 2017 as well regarding the said pickup which was not yet initiated still I received an Email stating that pickup is scheduled to happen in next 1-2 days but email too was fake and wrongly sent through [protected]@snapdeal.com.Please note I came to know this fact from the said Supervisor Mr.Laxmikant only.After confirming the same with the relevant escalations team, he promised, committed and rest assured me that the concern team will be calling anyhow with a resolution and reply for the said pickup which was not yet done.He said very firmly that I will be called or replied within next 2 hours i.e from 3:05 PM 18 Jan, 2017.
I was again fooled and cheated since there was no response from Snapdeal and its team.
Afterwards again a wrong and misleading message was delivered at 7:48 PM to me by Snapdeal stating that " Refund / Return Request Closed: Kermann, based on our conversation, we understand that you no more want a service engineer's visit for your Gionee M5 Plus 64 GB.This visit was necessary to resolve your request.For now, the request is closed.
Kindly note if you and Snapdeal goes through my all call and mail records you both will come to know that I have never asked, requested, replied or mentioned to close my refund/request till date 19.01.2017.In fact, I was not knowing at all about any Service Engineers visit to my home.On the contrary, I was the only one to send repeated mails and make calls to Snapdeal for knowing the status of my return pickup.
The most strange part is Snapdeal never informed or replied me for the Service Engineers Visit so where does the question of denying a Service Engineers Visit for my Gionee Marathon M5 Plus 64 GB arised and why once again the wrong and fake message was delivered to me by Snapdeal that too without informing and without my knowledge ?
I kindly request you to look into this matter very seriously as I have already paid Rs.20006 for the Gionee Marathon M5 Plus, 64 GB and still I didn't get what I ordered.On the top of that no one from Snapdeal is ready to answer my query.
My Pickup is still pending with them.
My Details are- Kermann Mahrukh.
Order Details-
My return/replace request was placed on Jan 17, 2017 7:48 PM for Order ID: [protected] with Reference no: 39217425.
Please reply asap after getting this mail or any update from your end.