[Resolved]  Snapdeal.com — received a fake product

Address:New Delhi, Delhi, 390007
Website:snapdeal.com

I had orderd a product from snapdeal. The product is pre-workout supplement cellucor c4 30 servings (Orange burst). The product is 100% fake. I confirmed it with cellucor inc. (Usa). The lot number mentioned does not exist. I failed to check the hologram which says void instead of cellucor. The product tastes like ordinary glucose powder and does not give any energy after consumption. I have been using this product since past 2 years so could identify that the product is fake. Also talked to consumer care for multiple times but no response. I am attaching herewith required photos, email from cellucor, invoice.
+6 photos
Was this information helpful?
No (0)
Yes (0)
Dec 1, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2018
Snapdeal.com Customer Care's response
Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Complaint comments 

Comments

Product description

Snapdeal.com Customer Care's response, Nov 1, 2018
Verified Support
Dear Harimohan,

If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal
Snap deal is a looter online shoping portal their people are also looter.
I placed a paid order they texted me that its deliver but havnt got the delivery or call from delivery boy. Will suggest you not to order from snapdeal.

Regards
Gurjot Singh
Snapdeal.com Customer Care's response, Nov 1, 2018
Verified Support
Hi Gurjot,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information