[Resolved] Snapdeal.com — received a packet with empty product

Paul Tom Momin

from Shillong, Meghalaya

Address:

Bishnupur near Bethesda Home, 793003

I have received a product with order id no:
[protected] from Snapdeal that should contain iPhone 6 with a cost of Rs 20000/- . But instead i have received an empty parcel containing a cellotape only. The packet had been received and open infront of the delivery boy and a photo has been taken for security purposes. Kindly take up the issue with the company concern.

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Sep 11, 2019

Complaint marked as Resolved

Money has been refunded

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

Snapdeal.com Customer Care's response Dear Paul,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Aug 28, 2019

Updated by Paul Tom Momin Dear consumer court,

As i have posted earlier regarding the fake delivery of product costing 20000/- rupees from snapdeal on 23 August 2019, and i have complaint the same to the company Concern SNAPDEAL on 22 August 2019 itself as soon as I received the product and opened infront of the delivery. The same complaint has been lodged to the courier concern as well. And today I received a message from snapdeal that a courier is out to pick up my product . But till now ie 6:45 Pm 28 August 2019 not even a single pick up service is attempted.

Please Inform and take a necessary action against the company concern SNAPDEAL to speed up my refunding process.

Sep 10, 2019

Updated by Paul Tom Momin Dear consumer court, please take necessary action against SNAPDEAL. Refund amount of Rs 20000/- has not been credited to my account.

Sep 10, 2019

Updated by Paul Tom Momin Snapdeal is providing a wrong information that the money had been refunded to my account . Im ready to take this to court! Please take necessary action consumer forum.

Verified Support

Sep 12, 2019

Snapdeal.com Customer Care's response Dear Customer,

Hope you are doing well.
We wish to inform you that the refund against your order has been completed from our end. Hence, we are closing your request. We're sorry for the inconvenience caused.
Regards,
Team Snapdeal