[Resolved]  Snapdeal.com — received damaged product against snapdeal order no. [protected]

Address:

Vadodara, Gujarat, 390007

Dear sir / madam,

I received 15 lit american micronic geyser against order no. [protected] ordered in damaged condition on 16.01.18. As per company policy of easy return i have filed the refund request immediately against reference no. 45605578 on 16.01.18 evening.

Next day on 17.01.18 engineer visits and certifies that the said geyser received in damaged condition.

To my surprise we get an email on 17.01.18 saying that snapdeal do not have pick up arrangement from city like vadodara. Whereas while delivering the goods they do not face any issues related to logistic but for returning the goods all of a sudden they claim that they do not have facility to pickup the goods. This approach of snapdeal is frustrating and further they are not accessible on customer help line as well as there is no reply on email sent to help line. Further they mention that goods need to be couriered by us within 5 days.

Need support to ensure that snapdeal collects the material from the delivery address and refund the money. If snapdeal do not collect it within stipulated time frame then this is my advance complaint to lodge the suite against them.

Thanks

Kishor b. Patel