Snapdeal.com — Received Damaged product

Address:	629501
Website:	Snapdeal

I received a Samsung HD TV worth of 22K on[protected], Order ID: [protected] Called for the installation team they came on[protected]. They completed the TV installation successfully. Once the TV got on found some anomalous line appearing inside the TV panel while the TV is on mode. Immediately brought to the notice of snap-deal customer care service centre (Complaint Ticket Id:[protected].Since, snapdeal having terms condition within 7 days customer can avail replacement. Called to the customer care told I need an replacement for the same. Until now nothing happen regarding the replacement/Cancellation . After next day I got an mail from snapdeal saying customer should send back the TV to their chennai warehouse. I am living in bangalore only my elder parents living in my home place. I got surprise by seeing that kind of mail. By taking full amount from the customer Snapdeal able to dispatch the damaged product to the ordered location but not picking back for doing an replacement?? Since, 11 days of regular followup& call no development happen on my complaint. Requested to send there courier team to pickup the TV from my place and replace with a new TV still awaiting.
For this reason, my elder aged parents and myself into deep stress and frustration the way snapdeal treating the customer. Please suggest how to take it further...