Snapdeal.com — Received incomplete order from snapdeal

Address:	Pune, Maharashtra, 411057
Website:	Snapdeal.com

My worst experience of online shopping i ever had is with snapdeal... i recommend not to go with snapdeal ever...
Ordered a accoustic guitar of more than 8k but got the product incomplete... logded a complaint but nothing happened, then i dialed for customer care, he ensured me that i ll get all my remaining items soon.. i told him that i bought this for my friends bday.. plz deliver the itmes asap... and i dnt want to return or replace that item as i dnt have enough time that time... he agreed... but i got nothing... i tried again calling them but didnt successful... (worst customer care service).. then i by chance i opened my order and it asked me to give feedback then i mentioned everything there.. then day after that day i got a call from snapdeal.. he asked regarding my issue
.. i told him then he told me to lodge a complaint to [protected]@snapdeal.com and i did but in response i got thay they are no longer resolving querries sent via [protected]@snapdeal.com... what the hell is this... their executives even dnt know that what is their helpdesk.. again i got a mail from helpdesk.."your request has been accepted with reference number 25803870. we are eager to resolve your request and will call you from [protected] within a maximum of 24 hours. please receive the call to give us an opportunity to serve you and resolve your concerns quickly." but nothing happened nor i got any call... again i lodged a complaint to their site... but nothing happened at this time too... below is my complaint which i lodged many times..

Hi team,

Ordered a acoustic guitar from snapdeal and got the order after some days but incomplete, i've also lodged a complaint to one of your executive and he told me that all the freebies will be delivered to me soon but next day only i got the msg and call from a guy that get the parcel ready for pickup, i never said to replace or return. what i need is only the remaining products. i am really disappointed with you and your vendor's service, you should check twice before delivering any valuable products to your customer and if product is not available then you should not display it in your site. i am clearing once again that i don't want replacement or return. this is not possible for me to carry that big parcel again and again to my workplace. if your guy can pick that up from my residence according to my suitable time then its ok with me to replace it, as i will be available only after 7:00 pm on weekdays. so please deliver the remaining items (bag, strap, string set, picks) to me asap.
Product details:
Product - fender squier sa105 acoustic guitar
Order id - [protected]
Sub order id - [protected]
Items delivered - guitar only
Items to be delivered - bag, strap, string set and picks

Regards,
Nisha rawat