[Resolved] Snapdeal.com — received wrong product of less value

gupta_neerajk

from Delhi, Delhi

Website:

snapdeal

I order my product of value rs. 1479/- vide order id: [protected] on 2nd october on cod mode. I received a courier parcel of rs. 1500/-. When i opened the parcel i got a product other then i ordered of rs. 120/- mrp value. On the other side on snapdeal site it showing that the product is still to be dispatched. I dont know how any other person got my information from the snapdeal and cheated me in the name of snapdeal. Photos of invoice i got and product i received are attached. When i called on the mob number [protected] given on the invoice, the person who picked phone immediately cut the line and thereafter blocked me.
It is matter of investigation that how the information regarding my order was passed to unauthorised person who cheated me.

The name of firm shown on invoice is gktraders and gst no. Shown is 37alapg6571fiza

+3 photos

Was this information helpful?

No (0)

Yes (0)

Nov 14, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2017

Snapdeal.com Customer Care's response Dear gupta_neerajk,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal