[Resolved] Snapdeal.com — Recent order issued and i cannot return the product to snapdeal

GIRINARAYANAN R

from Chennai, Tamil Nadu

Address:	560007
Website:	www.snapdeal.com

Hi

I had order an item from snapdeal on jun11, 2017 and i got the product on 15.

When i opened the product (4g wifi datacard unlocked), it feels me it was used one for sometime and it was not properly unlocked.

So after seeing such item what the customer will be doing by default return or replace the item. I did the same to refund it.
But i got a mesage from snapdeal saying due to some transactions in snapdeal, we wont take the refund request and cus care told me, it was closed my backend team. I dont have any choice and reached here to get resolution.

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Jul 25, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Snapdeal.com Customer Care's response Dear girinarayanan r,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal

Jun 20, 2017

Updated by GIRINARAYANAN R I had raised refund request not replacement request as per snapdeal policy.Am looking for refund not happy with Replacement of the product.So As per Snapdeal Refund policy kindly refund amount.

Because the product provided in snapdeal is higher amount for todays rate.So I can buy product from outside shops.Kindly do the refund asap.

Verified Support

Jun 23, 2017

Snapdeal.com Customer Care's response Dear girinarayanan r,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Jun 27, 2017

Updated by GIRINARAYANAN R I have returned the product to snapdeal on 23 Jun, 2017, 04:06 PM but I ddnt see any refund processing happened from snapdeal side.
Kindly do the refund asap.

Jun 29, 2017

Updated by GIRINARAYANAN R Around 6 days of returning the product no refund have been made by snapdeal.Till today there is no update from snapdeal side.

Jul 13, 2017

Updated by GIRINARAYANAN R Snapdeal I need a refund not return .Kindly refund my cash