[Resolved]  Snapdeal.com — refund amount is not credited

Address:Bangalore, Karnataka, 560034
Website:snapdeal

Hi,
I have ordered a saree and paid the online cash using my credit card.
I have cancelled my order within half an hour, but still amount is not refunded. They called me and informed that they will refund within 7 working days. It's almost 20 days got over. I didn't get any updates also. Can you refund it soon. Service is too worse.

Order details:
Order id: [protected],
Ordered on: 15 nov, 2017
Mobile number: [protected]

Regrads,
Kavishree shanmugam
Was this information helpful?
No (0)
Yes (0)
Jan 10, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2017
Snapdeal.com Customer Care's response
Dear Kavishree,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Dec 14, 2017
Updated by Kavishree
Still I didn't get my refund amount back. Can you please make it urgent?
Complaint comments 

Comments

May I know the status of my refund?
Hi,
I have ordered a mobile and paid cash on delivery with another account.Account name Dinaj Kundu.I have cancelled my order with in half an hour.But still amount is not refunded.Then called me and informed that they will refund with in 7 days.Can you refund it soon.Service to worse.
Snapdeal.com Customer Care's response, Jan 11, 2018
Verified Support
Dear customer (arij),

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Jan 19, 2018
Verified Support
Hi customer (arij),

Hope you are doing good.

We hope your concern is resolved. Please write to us at help@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information