[Resolved]  Snapdeal.com — refund didn't receive

Address:

North 24 Parganas, West Bengal, 700122

Hi,

I am consistant user of snapdeal. I have not expected this thing. The product didnt match my requirement. Thats why i have requested to return my order.
What is the use of product if i am not satisfied with it. When i call customer care all people say only one thing if sound quality is not good then we cant do any refund and advice to go to service centre its not concerns. Then why snapdeal mention on their timeline that refund is applicable if product does fit your requirement and though i am returning it in specific time mentioned as per the guideline. I bought it philips shb 5500 on 24th aug and got delivery on 27th and i have cancelled order on 29th their was no responce apart from uto generated mail. The product quality is lacking in "bass". I am not getting the enough bass. If i am spending rs 3700 on phillips headphone and getting the quality of some cheap headphone then it is justified.
So i request you to refund my money or i am open to buy any other product with same cost.

I believe consumer forum helps everyone and give justice.. Please do the needfull and help me on this.

Thanks & regards
Sanjiv das