[Resolved] Snapdeal.com — refund is not credited in my account.

Rishu0049

from Muzaffarpur, Bihar

Address:	Muzaffarpur, Bihar, 842001
Website:	Www.snapdeal.com

I ordered a tablet from snapdeal and i got the defective piece so i request for replacement but seller tell me that he will refund my money and few days items quality check order section shows that your refund is initiated but i didn't get refund today's 10 business passes but still money is not credited to my account. I have my bank statement as my proof. I tell about this problem to snapdeal customer executive and they refusing to accept that the money is not received even after i show him my bank statement. I also visited my bank account branch (Sbi) and they told me that no such transaction is done on your account and also i contacted sbi customer care they also refusing for any type of transaction from snapdeal. I didn't public ally post the bank statement here. But if my problem not got shorted then i will go to customers court. And snapdeal customer care is not responding. I have bought a tablet for 4619 from snapdeal on name of rishu kumar and suborder i'd -[protected]. And from today onward i am going to aware to my friend and family about this fraud and tell him not to shop on snapdeal and on social site also. And lastly am request u to refunund my money.

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Oct 20, 2018

Complaint marked as Resolved

I just check my account today and my money is credited

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Snapdeal.com Customer Care's response Hi Rishu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Oct 18, 2018

Updated by Rishu0049 Why are u sending me this massage that @we hear you I am really fead up with u. I am shopping on snapdeal from 2015 but never got such problem but this time first u have send me defective product and didn't refunding my money even after successful return of parcel.

Oct 18, 2018

Updated by Rishu0049 When I am try to contact snapdeal then they are not responding. And they sending me the same massage of reference no . what I do with your reference no. I send them my bank account statement to them but they don't accepting their fault.

Oct 18, 2018

Updated by Rishu0049 Snapdeal means snake ki deal. They massaged me that they contact me but they didn't contact . they have money for their advertisements but they didn't have money to refund the customer . I thin snapdeal started frauding customer money for their earning . I given him proof of my bank statement that the money not refunded to my account then why they didn't refunding my money this not a joke this is rupees 4619 . and am not going to leave until u refund my money.