[Resolved] Snapdeal.com — Refund is not initiated | |||
I ordered matrix shampoo from snapdeal. Shampoo was only half the bottle and it was full of water. Immediately I messaged to the sellar. They said in 24 hrs i will get reply "Worst product.I am using matrix products since 5 yrs.I have never seen matrix shampoo like this before. Only water is there inside, that too for only half the bottle.Please return my money, taking back your product(water bottle)." I havent got any reply. I raised request for repick up the product and refund my amount. I called to customer care and told, I will be out of town for a month. Please be quick to collect the product. I told my scenario, they said in this case we ll refund the money without picking up your product.After this call you will get a mail please respond to that mail with your bank details, refund will be done in 3-4 days. I didnt receive any mail asking for my bank details. So i called again to customer care. That person told refund is not possible without picking up the product. Again i told the whole story. He said ok mam we will refund you the amount without pickup. And he sent me a mail asking for my bank details. I forwarded him the same.He ask me to wait for 3-4 days. 5th day Again I called customer care as I didnt get my refund. Again they said the same story Sorry mam refund is not possible without returning the product. Huff Again I explain her about what was committed by their representative. She said I will check with my seniors and get back to you. She placed my call on hold. Then she told your refund will be processed. Today again I called to costumer care from morning i called 4 times . Again they are saying Sorry mam we cant refund without the product. I asked them to transfer the call to seniors they placed my call on hold for 45 mins and call got disconnected. My whole day got wasted. I need my refund. Was this information helpful? | |||
Mar 29, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Feb 16, 2017 Snapdeal.com Customer Care's response Dear ViveM, We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help. Regards, Team Snapdeal Verified Support Feb 25, 2017 Snapdeal.com Customer Care's response Dear ViveM, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||
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