[Resolved]  Snapdeal.com — Refund is not initiated

Website:

www.snapdeal.com

I ordered matrix shampoo from snapdeal.
Shampoo was only half the bottle and it was full of water.
Immediately I messaged to the sellar. They said in 24 hrs i will get reply
"Worst product.I am using matrix products since 5 yrs.I have never seen matrix shampoo like this before. Only water is there inside, that too for only half the bottle.Please return my money, taking back your product(water bottle)."

I havent got any reply. I raised request for repick up the product and refund my amount.
I called to customer care and told, I will be out of town for a month. Please be quick to collect the product. I told my scenario, they said in this case we ll refund the money without picking up your product.After this call you will get a mail please respond to that mail with your bank details, refund will be done in 3-4 days.

I didnt receive any mail asking for my bank details. So i called again to customer care. That person told refund is not possible without picking up the product. Again i told the whole story. He said ok mam we will refund you the amount without pickup. And he sent me a mail asking for my bank details. I forwarded him the same.He ask me to wait for 3-4 days.

5th day Again I called customer care as I didnt get my refund. Again they said the same story Sorry mam refund is not possible without returning the product. Huff Again I explain her about what was committed by their representative. She said I will check with my seniors and get back to you. She placed my call on hold. Then she told your refund will be processed.

Today again I called to costumer care from morning i called 4 times . Again they are saying Sorry mam we cant refund without the product. I asked them to transfer the call to seniors they placed my call on hold for 45 mins and call got disconnected.

My whole day got wasted. I need my refund.