[Resolved]  Snapdeal.com — Refund Issue

Address:	Faridabad, Haryana, 121005
Website:	www.snapdeal.com

Dear Sir,

This is with reference of Order ID: [protected] and refund request is being processed (Ticket Id:[protected]

Since 31st March i got refund process message. when i call you guys i got to hear on contact number+[protected] on option 2. my refund will be initiated within 2-4 days.

I called you 6 or 7th to know about my refund status one of your executive told me my refund process she will make it done soon and ask to wait and she is forwarding my refund request again to refund team.

On 9th Again i call one of your executive say sorry for inconvenience my refund will be initiated in 48 hours and he will take on his priority and had talk with senior about my matter.

On 11th Again i asked my friend to call as was unable to get option to connect executive. He told me for once executive says in start of conversation my refund will be given sorry for trouble later took phone on hold and told my refund will not be given. Because internal refund team find something suspicious.Later same night i call executive continuously told me same thing. So one of CEO escalating call me in morning and told me same saying sorry in loop and just we can't refund.

I went to Delhi okhla in search of your Headquarter i didn't find and get to know its been moved to Gurgoan so i reach their and one of representative told me they don't know exact reason for this they and further moved my query and will let me know in 24-48 hrs.

Between I just want to know if there was any such problem why didn't notify by email or call about this. Why i have to follow up and Run behind you guys for a laptop i got with faults.

As i didn't sent any email as when i try to email from helpcenter i got option refund has been intitated will get in few hours. This is my first mail Please let me know why your are dumping my 40k+ about with no reason. Whats my fault i got a laptop with problem twice.

the last guy i met in Snapdeal center Gurgaon for complaint he promised to give refund becuase either refund team first time misjudge people or tell me correct reason why it happens in 24-48 hrs but he didnt reply too

Between all those days i haven't informed by a single email or call except on 12th April 2017

Regards,

Laxman Rai