Snapdeal.com — refund not credited in my account

Address:	Mumbai City, Maharashtra, 400067
Website:	www.snapdeal.com

GREETINGS!
I returned a product to Snapdeal.com and
I am expecting a refund of RS 591/- from Snapdeal which according to Snapdeal has been processed on 19/01/2018 but it's not reflecting in my account.
I send 3 mails to POS.[protected]@bankofindia.co.in regarding the same but did not receive any response and custormer care executives are also unable to help.

Details are as below

Name : RAVI KUMAR DINANATH SINGH
A/C NO. [protected]

Expecting Amount : 591/-
Expecting from : Snap Deal
Date of purchase - 01/09/2018
Time : 7:55 PM
Purchase/order ID- [protected]
Reference number : CCAFI2DVV471