[Resolved]  Snapdeal.com — refund not issued for returned product

I had ordered a women's watch (Orion 2455sm01 analog women's watch) on snapdeal.com on 17 december 2018 with order id: order id: [protected], which was delivered on 20 december 2018. The product, which was supposed to be gifted, was of very bad quality and i subsequently applied for return (And refund), which was accepted by snapdeal. The product was picked up from my residence on 22 december 2018 and refund was initiated on 22 december 2018. I have not received refund as of today (31 dec) while the website claims refunds are credited to the account within 2 hours of initiation (For cod orders). I tried calling on their helpline ([protected]), but there is no option provided to speak with a customer service rep (Ivrs prompted that refund was issued).

I then wrote at [protected]@snapdeal.com following which i received a text message indicating that neft details were incorrect and had to be provided again at the same email id. I did so promptly (Within a few hours) but since then i've been getting emails every alternate day stating that they were unable to contact me or that the issue would be resolved soon. Some of my emails are copied to mr. Kunal bahl (One of snapdeal's co-founders) but nothing has happened so far.

Most of the links on the order page are broken. For e. G. If i want to change neft details on snapdeal's website i always get an 'internal server error'. Even prompts on helpcenter page are broken/not working. On top of it there is no consumer helpline where one can explain an issue or hear regarding resolution of an issue.

In my last email (Sent today on 31 dec 2018) i have suggested that snapdeal credits my account with sdcash in case neft is proving to be rocket science.

Never have i experienced something like this with any e-commerce platform - it seems that either snapdeal does not know the basics of customer service or they are in shutdown mode (Everything be damned)!

I hope they have the basic courtesy of resolving my issue concerning a simple (Accepted, confirmed, legitimate and expected) refund.