[Resolved] Snapdeal.com — Refund not made fully though product was damaged on delivery

Shthomas

from Surat, Gujarat

Address:	New Delhi, Delhi, 110065
Website:	snapdeal.com

I placed an order for a photron lens cleaner on 7th April by paying Rs 899 on Snapdeal website. The product was delivered, but with the seal broken. I asked for a replacement from Snapdeal. The replacement was sent, but again on opening the outer packaging i found the product seal broken. I therefore requested for a refund as Snapdeal did not replace the second time.
The amount refunded to me was not 100%.Snapdeal deducted Rs 351 from the refund without any information on the reason . I followed up by two calls to the helpline number. I followed up with multiple mails. But till date no news on full refund.
Snapdeal is misselling and cheating online consumers.

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May 31, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Snapdeal.com Customer Care's response Dear Shthomas,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal