[Resolved]  Snapdeal.com — refund request rejected unreasonably.

#order id - [protected]
#placed on - 08 september 2019
#delivered on - 12 september 2019
#item - fastrack 3089sl05 leather analog watch.

I've requested the refund on the same day i. E 12 sept. 2019 because
It is a fake watch. Its completely different from the provided image in the app. My return request is rejected without any reason. I just got a message that snapdeal can't process my request due to some reason. I tried to contact them but no use. There is no proper way to connect with snapdeal. No customer care agent. No mail support. Even if i mail them at [protected]@snapdeal i get a same robotic response for every mail. They are real time scammers.

I can't just let it go like that. They can't cheat anyone this way. They have a 7 days easy return policy. I have requested refund within one hour of delivery. Then what is the damn problem l? Why they are not giving me the refund? I want my money back. That's it.