[Resolved]  Snapdeal.com — refund/product replacement

Address:Bangalore, Karnataka, 560010
Website:snapdeal.com

On monday 31st july 2017, delivery guy had picked the parcel, in that parcel it has 3 items (1order 3 suborder in it). But on my order it show's only one picked up, it had 3 items in it. Below are the order number, suborder & status. Delivery guy had come to the picked the parcel for 3 times & have informed that it was already picked up on the first picked up items. Delivery guy will update the same on the system.

Order id : [protected]
Suborder id: [protected] — refund initiated
Suborder id: [protected] — refererred to service centre. Response awaited
Suborder id : [protected] — return request closed

Out of 3 suborder only one suborder id: [protected] — refund initiated, remaining 2 suborder are not got any response till now or the refund, it's almost a 3 weeks now, no response, i don't have the product with me also. Kindly let me know the status and what needs to be done. Called to customer care, it say my mobile number is invalid and unable to connect to the customer care, almost 9000 amount got stuck. Kindly do call me @ or let me know whom to contact. Sent so many mail to
[protected]@snapdeal.com no response
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Sep 20, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Aug 14, 2017
Updated by Vinay Kumar PM
Almost 30 times no response from the customer care. Two suborders are pending .
Order id : [protected]
Suborder id: [protected] -- Refund initiated -- Completed
Suborder id: [protected] -- Refer erred to Service Center. Response Awaited
Suborder id : [protected] --- Return Request Closed
Aug 16, 2017
Updated by Vinay Kumar PM
Till now i haven't got any update or the product or the money. Worst support i have never seen soo far.
Verified Support
Aug 18, 2017
Snapdeal.com Customer Care's response
Dear Vinay,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Mar 24, 2018
Updated by Vinay Kumar PM
Thanks for resolving the issue
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