[Resolved]  Snapdeal.com — Refunds

Address:	Gurgaon, Haryana
Website:	www.snapdeal.com

This in regards to the two refunds for the purchases I made at Snapdeal.

Brief about the issue,
I placed 4 orders at snapdeal, out of which 2 products were damaged and 1 in replacement.

Order 1 - Hawkins cooker - damaged - refund initiated on 7th January

Order 2 - LG refrigerator - canceled order - refund initiated on 11th January

Order 3 - IFB Washing Machine - damaged - replacement still in process, almost more than a week and still has not received it.

Now all these orders were placed at 2nd January and returned at earliest.

I was initially promised the refund would get credited to your account within 3-4 working days, which you surely can understand I didn't.

I called again and now supervisor Anil Kumar tells me a absolutely different story, he asks me to wait till 17th Jan for cooker and 19th Jan for fridge.

So I waited till 17th I.e today, now Amit Kumar are telling me a total different story, that I would have to wait for 7-10 days.

If this hassle free refund ? Is this quality of you after sales ? Is this quality of your products, delivering damaged goods ? Is runaround another Alias for refund at snapdeal? Mostly is this unbox zindagi ?

Details:
Name : Sahil Gadoo
Registered phone number : [protected]
Ticket number : 38755321 & 38705086
Supervisors I have spoken to Anil Kumar, amit Kumar, Sandeep Sharma.
I have call details of all want me forward you that as well.
Order I'd : [protected]
Your website says UNBOX ZINDAGI quite opposite to wat you do.

MAXIMUM TIME ON YOUR WEBSITE SAYS 4 WORKING DAYS, YOU GUYS DO THE MATH.

Now I have been asked to share my confidential bank details, which I am uncomfortable with.

Kindly call me anytime between morning 9am-1pm.

If I don't get a satisfactory response for you guys as well or a run around then I would like to invest it in consumer court for false information, fake promises/deadlines and failed to keep the gateway refund policies.

Regards
Sahil gadoo