[Resolved] Snapdeal.com — refusing to refund the money

Shireen Hakani

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500001

Order id: [protected]

I ordered a dress and when i received it, it didn't fit me so very next day i raised a return request. Return was done after the guy checked the product. Later they sent an email stating that it doesn't meet quality check and it has many stains. When i returned it, it was in perfect condition. It didn't fit me or there was no chance of me staining it.

Now, after writing to them and speaking to them, they just have a simple reply that they won't accept the return and give my money back.

It's a horror shopping with snapdeal. Without any mistake from my side i'm being refused my money back.

Kindly help me.

Shireen hakani

[protected]

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Feb 23, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Snapdeal.com Customer Care's response Dear Shireen Hakani,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

Verified Support

Jan 16, 2018

Snapdeal.com Customer Care's response Hi Shireen Hakani,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal