[Resolved]  Snapdeal.com — regarding refund for return

Address:

560102

Hi forum,

Needing your help in connecting with the snapdeal people.

It is very disturbing that a company can sell products online without even a consumer care and so the so called consumer care number is just a pre - recorded ivr. They are just cheating with displaying a consumer number where it just says you mail us for any help...

I had ordered two raymond trouser fabric on dec 11th (Order id: [protected])

On delivery, have found both the items are different from the material, i had ordered, both were of lower quality of what i had ordered. I immediately raised a return request on dec 18th. I got a confirmation that both items will be picked for return processing.

On dec 20th, both items were picked by their courier agent tirumala prasad ([protected]). He had taken a picture of both the items while taking the return and got a signature from me on the app which they carry on their mobile.

Post which i have got refund for one product and haven't for the other. I waited for a week thinking it will be processed it didnt happen and tried reaching customer care but to the shock there's no customer care...

I had to mail them about the issue, and the response am getting are all auto generated emails asking me to keep the product ready for pick up, asking me to send pictures of the product.. How on earth can they send these messages where i have clearly have mentioned that the product has been picked up together already...

Today, the same agent tirumala walks in to pick the product for return and when i reasoned, he says he had sent both the items together for return and he asks me to get in touch with customer care to get this resolved.

He clearly says that he has taken picture of both the items while submitting the return request. Now all the backend team has to do is check the pictures and get hold of the issue.

The irony is i get an another auto msg that the pick for return was unsuccessful and they would try this in another day and i have to be ready with the product...

For god's sake, how can a company run and do business like this without being accountable, a small shop-seller is responsible to answer a customer on the product he sells... A company of this size doesn't want to talk to their customer (Once they become their customer)... Why not have a call center where i could have raised this issue in 5 mins... Now i have to spend days reaching out to them... And god knows whether they will resolve this...

Requesting help from the forum to resolve this matter