[Resolved] Snapdeal.com — repeated otps sent which I never requested

[Resolved] Snapdeal.com — repeated otps sent which I never requested

P PavithraHareeshL from Ernakulam, Kerala

I have been getting otp’s constantly and i believe there is a security breach, that someone is trying to login to my id. I have been asking snapdeal help support to deactivate my account as i find it suspicious usage. But irresponsible snapdeal help team mentions they cannot help me out. I keep getting average of 15 otp emails per day. I want to terminate my id from snapdeal as there is privacy compromise. Was this information helpful? No (0) Yes (0)
Apr 7, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Mar 02, 2020 Snapdeal.com Customer Care's response Hi Customer, We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority. Thanks! Team Snapdeal Mar 03, 2020 Updated by PavithraHareeshL Hi Team, There is no order placed, but I keep receiving OTP's non-stop from snapdeal.com. But I never request one. I get atleast 15 OTP's on an average for a day. I dont even know if there are any orders being placed with the same. Thanks, Pavithra Preethi L Verified Support Mar 07, 2020 Snapdeal.com Customer Care's response Hi Customer, Please share your contact no., we'll get in touch with you regarding the same. Thanks! Team Snapdeal
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Comments

patelsu49264660

Aja maje sms aya hai luck draw me ap mahindra xuv car jita hai kya e such hai ya wrong

Snapdeal.com Customer Care's response, Mar 3, 2020

Verified Support

Dear Customer,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal

Sãçhìñ Thækür

Sir mere pas Snapdeal ki taraf se ek Lucky draw aya hai mene call ki to bol rahe the apko apna account number Dena hoga apke account me price amount ayega I don't no ye fake hai ya real please check

Snapdeal.com Customer Care's response, Mar 3, 2020

Verified Support

Dear Sachin,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal