Snapdeal.com — Replacement not done

Address:393010
Website:www.snapdeal.com

I have asked for a replacement of XXL Bean Bag with Beans in Black on 30 Nov but it has still not been replaced. I have called them several time and even written emails but they are not responding. Order Id is [protected]. Everytime I call they would tell that it would be done within 48 hrs but nobody comes to collect it. attached here is the followup email I have sent to them and 1 email from snapdeal. Order Id: [protected] Reference number: 11059886
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Dear Sunil_gupta,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear Snapdeal,

I have not received any reply from you since your last comment i.e above.
Hi Sunil_gupta,

Hope you are doing good.

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Snapdeal Team

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