Snapdeal.com — replacement request not processed and request close after 7 days without any action taken

Address:

500059

Hi team,
I placed an order (No.[protected]) for seagate harddisk. I yace received a defective item. On 30th jan 2019, i have raised a return request but they converted to replacent request. For that also i agreed. First they sent a mail it will be pricessed in 2days. After 1 day they sent a mail to get it repaired in service center and gave wrong contact number.in a mai they mentioned to get it repaired if not resolved reply in 15 days. But after that they a mail and closed the request in 7 days. When called the customer cate there is no option to talk with customer care person only voice stating replacement in progress. After return request is closed i have sent almost 10 mails describing the issue the standard reply i got is return request closed. But in the app still the return is in process. But when mailed them contact at least only reply i receive is return request closed. For return request why should i go to service center which is not mentioned in the return policy. Please help me with this bad service of snapdeal and help me get my return or replacement done.