[Resolved]  Snapdeal.com — resend my order

This is to inform you that my order got returned without even getting delivered to me. An sms was sent to my registered mobile no.[protected] on 30.10.17 stating that my parcel has reached my home town. But when i went to collect it it was on the rt list. The courier service has cited technical reasons. I want to get back my order. Order id is [protected]. Yu yunicorn 32gb.
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Dec 8, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Nov 01, 2017
Updated by Preamdeep Dewan
I regret to state that such an esteemed company of yours would give an access to all the transaction details to the third party or know about a customer's transaction. My parcel yu yunicorn 32gb was never delivered to me citing some technical problems. The trouble did not stop there my account was hacked and a certain thousands of rupees was debited to an unknown source or account. It seems that some of your employees in your company are into this racket otherwise how would i get a call from someone posing as a refund manager and initiate a refund hacking all the details from me. This is a serious case of cyber crime and your reputed company is at a high risk of facing a legal suit. It seems all the transactions are not full proof. My order id-[protected]. I doubt whether my money will be refunded. Miserabe.
Nov 01, 2017
Updated by Preamdeep Dewan
I want my refund to be initiated as soon as possible. Else I am going for a legal suit. No one has the right to rob off someone's hard earned money.
Verified Support
Nov 03, 2017
Snapdeal.com Customer Care's response
Dear Preamdeep Dewan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Verified Support
Nov 06, 2017
Snapdeal.com Customer Care's response
Dear Preamdeep Dewan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Nov 09, 2017
Updated by Preamdeep Dewan
Almost 12 days have passed by but till date I have not had any intimation or updates regarding my refund.Please do the needful and live up to your standards of customer satisfaction.As informed earlier my transaction was known to the third party resulting in the hacking of my account and how it was done is still a mystery.I just want the money back in my account, else I would have no choice of moving the court.
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