[Resolved]  Snapdeal.com — Return and refund request not honoured

Address:	110067
Website:	www.snapdeal.com

Ref: 1. order id: [protected] (1 item), placed on 04 oct, 2016
2. delivered on: 09:01 pm, 16 oct, 2016
3. first return request placed on oct 16, 2016
Item:corelle 21 pcs dinner set - livingware country cottage

With reference to the above order & the subsequent request made for replacement of the item as we received damaged product from the snapdeal/seller. hence, we are not satisfied with the product and we requested for replacement, on the same day of delivery (oct 16, 2016) but they didnt came for pickup but we received the message saying we were failed to pickup your item. hence, again we requested for replacement and again the story repeats.
All of a sudden, my return request was closed on 24th oct. i made several calls to customer care and was assured that item would be picked up shortly.
Today (nov 1, 2016), i again made a call to customer care for my item to be picked up, but was surprised the response i got. i was told that item can not be picked up as the return request has been closed.

I feel cheated and duped by snapdeal.

Kindly help me on this.

Regards,
Raj kumar singh